Carl Sargeant
Assembly Member for Alyn and Deeside

Tuesday, 16 June 2009

The Housing Debt Helpline


LAUNCH OF DEBT HELPLINE
The Wales Co-operative Centre and the Consumer Credit Counselling Service have launched a new housing debt helpline to support people vulnerable to losing their homes.
The ‘Housing Debt Helpline Wales’ offers support to home owners and those in rented property who are finding it difficult to meet their mortgage or rental payments.
The helpline is operated by the Consumer Credit Counselling Service, a registered charity whose purpose is to assist people who are in financial difficulty by providing free, independent, impartial and realistic advice. It has been funded by the Welsh Assembly Government and is supported by the Wales Co-operative Centre.
Carl Sargeant AM for Alyn & Deeside said “Support from independent advisors and early intervention is really important. I welcome this new help line and am reassured that people who find themselves in difficulty can ring someone up to discuss their issues through”
Housing related debt is an increasing problem. In the current economic climate, more and more people are struggling to meet their mortgage and rental payments. Over the telephone, the helpline advisor will perform an immediate assessment of the situation ending in emergency help or the offer of a counselling appointment. Counsellors will conduct a full review of the caller’s credit and debt situation followed by a recommendation.
The helpline is available free of charge to those living in Wales. It is operated between 8.00am and 8.00pm Monday to Friday. For further information on the service visit
www.housingdebthelplinewales.org. The Housing Debt Helpline Wales number is 0800 107 1340.

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